Job Category: Administration
Job Location: Seattle

This position is responsible for handling inbound calls from Patients

  • The primary responsibilities are to verify insurance coverage for both new and existing patients in order to process patient prescription orders in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.
  • Triage calls that come in from patients, resolve issues, or transfer to another department 
  • Communicate eligibility, benefits, and authorization requirements for  customers
  • Problem-solve to insure exceptional customer service
  • Stay abreast of department updates to provide accurate information

Requirements:

  • Call center experience preferred
  • Healthcare experience preferred
  • Customer Service experience preferred

Schedule 

Monday- Sunday 6:00 am -9:30pm

Training Monday-Friday 8:00-4:30

Position Notes: This is a contract to hire position with full health insurance benefits (medical/dental/vision insurance, 401k, PTO) after 30 days (4 consecutive weeks) of full time employment.

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